Refund Policy
A legal disclaimer
Last Updated: July 2026
Thank you for shopping at Teta's Workshop. We hope our products bring joy and help families grow in their faith. If you are not completely satisfied with your purchase, we're here to help.
Physical Products
We accept returns of unused, unopened physical items within 7 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging whenever possible.
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Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.
Once your return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to your original payment method within several business days, depending on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect item
We will gladly work with you to provide a replacement or refund when appropriate.
Digital Products
Due to the nature of digital downloads, all digital product sales are final.
Once a digital file has been downloaded or accessed, it cannot be returned or refunded.
If you experience any problems downloading or accessing your purchase, please contact us and we will be happy to assist you.
Personalized or Custom Items
Personalized, custom-made, or made-to-order items cannot be returned or refunded unless they arrive damaged or contain an error made by Teta's Workshop.
Order Cancellations
Orders may be canceled before they have been shipped or production has begun.
If your order has already shipped or is in production, it may no longer be eligible for cancellation.
Non-Returnable Items
The following items cannot be returned:
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Digital downloads
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Personalized or custom products
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Items returned in used or damaged condition due to customer handling
Contact Us
If you have any questions about your order or this policy, please contact us:
Teta's Workshop
Email: tetasworkshop@gmail.com
We are committed to providing excellent customer service and will do our best to resolve any concerns promptly and fairly.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.